Q: What if my gift wasn’t the right fit?
A: If your order wasn’t the right fit, please reach out to us at firstname.lastname@example.org within 3 days of delivery. We will help make it right.
Q: I'd like to place an order and have it sent directly to the recipient, is that possible?
A: Yes! Just put the recipients name and address on the shipping details at checkout. For this reason, we do not include paper receipts in our orders. All receipts are through email, so make sure to use your own email.
Q: What if I need to change or cancel my order?
A: Please reach out to email@example.com to inquire about your order updates. We aren’t currently able to accept cancellations.
Q: What is the status of my order?
A: Send us an email at firstname.lastname@example.org for updates! We are happy to help.
Q: What if my order arrived damaged?
A: We care deeply not only about the quality of our jewelry, but the quality of experience it brings you and your loved ones. If your order does arrive damaged, contact us at email@example.com and we will send you a new item.
Q: What if I didn't get my order but the tracking information says it has been delivered?
A: First, check your order confirmation and ensure you have entered the correct shipping address at checkout. We provide tracking information for all of our orders and ship via USPS and UPS only. We are not liable for orders that are lost by the shipping carrier, or stolen upon delivery. Please consider, shipping carriers do make mistakes and most are short staffed during the holidays and due to the COVID-19 pandemic. It is possible that your order has been marked as delivered by the carrier, and still has yet to be delivered.
Please contact us at firstname.lastname@example.org for a discounted replacement order.
Q: Where can I find more information about shipping times?
A: check out our shipping info page here for general shipping information or check the individual product page.
Q: How do I take care of my jewelry?
A: Although our jewelry is of the highest quality with extra layers of coating to increase longevity, plated jewelry should be cleaned periodically. To extend the life of your jewelry, it’s important to keep it dry (never bathe or spray perfume on your jewelry; chemical reactions with chlorine and other elements such as perspiration can result in tarnishing). Remove jewelry when sleeping, exercising, or doing physical activities, as prolonged contact with sweat will cause the plating to wear away faster. Never use abrasive chemicals or products to clean your jewelry. After each wear, gently wipe each piece of jewelry clean of make-up and skin oils with a soft, lint-free cloth in order to avoid scratching. Since rose gold pieces are more sensitive because of copper usage (in order to turn the color from gold to rose gold), please use care as instructed above.
Q: I have sensitive skin - what’s in my jewelry?
A: At Accentials, we take precaution to ensure our precious gifts won’t irritate you. Our jewelry is made of high quality stainless steel, and 100% lead, cadmium and nickel free.